All of our Heritage Collection pieces are crafted from 100% solid, premium natural walnut wood. Each piece of timber is carefully selected for its rich grain, honey-gold tones, and exceptional durability, ensuring every product is a true work of art.

Yes. Every piece in our collection is hand-carved, hand-finished, and hand-polished by master artisans. From the intricate floral relief carvings to the smooth satin finish, no two pieces are exactly alike — making each one a unique, one-of-a-kind heirloom.

Due to the artisanal nature and size of our pieces, standard processing takes 2–4 business days before dispatch. Domestic shipping typically takes 5–7 business days thereafter. We do ship internationally, and delivery timelines vary by location. All shipments include tracking information sent to your email.

Our serving trays and tabletop pieces are finished with a food-safe natural satin wax or mineral oil. These products are suitable for serving dry foods such as fruits, cheeses, and pastries. However, they are not designed to be submerged in water or placed in a dishwasher.

We offer a 30-day return policy on all products. Items must be in their original, unused condition and original packaging. Given the handcrafted nature of our pieces, we recommend reaching out to our customer care team before initiating a return so we can assist you personally.

We recommend dusting your piece regularly with a soft, dry cloth. For intricate carvings, use a soft-bristled brush to gently remove dust. Periodically apply a thin layer of natural beeswax or food-safe mineral oil to keep the walnut hydrated and its honey-gold color vibrant. Avoid direct sunlight and excessive moisture.

Absolutely. Our Complete Heritage Collection bundles are curated to ensure perfect color matching and carving symmetry across all pieces. Purchasing the full set also includes a complimentary Premium Maintenance Kit, featuring natural beeswax polish and specialized brushes to keep your collection pristine.

Yes. Given the artisanal and high value of our handcrafted pieces, all shipments are fully insured against damage or loss. Each item is also carefully wrapped in protective, non-abrasive material and secured in custom-fit packaging to ensure it arrives in perfect condition.

We understand that each home is unique. While our standard collection showcases our signature designs, we do accept custom inquiries for special projects or personalized pieces. Please reach out to our team via the contact page, and we will be happy to discuss your vision with you.

All Heritage Collection pieces come with a comprehensive warranty covering any manufacturing defects in materials and craftsmanship. Given the solid walnut construction and expert hand-finishing of our products, they are built to last for generations and serve as true family heirlooms.